Atlassian MCP Down

[Bob Peery]

I'm newish to using Claude Code and the Atlassian MCP was working fine for the first 1.5 days I used it in Claude Code. Now it's failing more than succeeding. We're Cloud, and I'm trying to create user stories that have a custom field (if that matters). The UI seems fine. Anyone else experiencing MCP issues?

[Samuil Enchev]

Hi @Josh Singarayer

Thanks for reaching out, and apologies for the delay in getting back to you.

After looking into this, I found an existing report for the same behavior here: https://jira.atlassian.com/browse/ECO-1262. That ticket is now marked as resolved, so I’d recommend reviewing the issue details and the pinned comments for the latest guidance.

If you’re still seeing re-authentication issues after trying the steps outlined there, the next best step is to raise a support request so our Product Engineering team can take a closer look and work with you on a resolution.

To submit a ticket:

1. Go to Atlassian Support

2. Under What can we help you with?, select Technical issues and bugs

3. Select the app where the authentication issue is occurring

4. Enter your site URL

5. Review any suggestions from Atlassian Assist; if those don’t resolve the issue, continue

6. Provide the remaining details requested

7. Attach any relevant screenshots, recordings, and error messages (if available)

8. Submit the request

Regards,
Samuil

[Josh Singarayer]

Hi, it won't let me connect via cowork connectors, constantly getting this error 
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https://mcp.atlassian.com/v1/authorize?response_type=code&client_id=-MWkl2BuWGW1rodE&redirect_uri=https%3A%2F%2Fclaude.ai%2Fapi%2Fmcp%2Fauth_callback&code_challenge=aB5FML1xzM7YmkJKX-wALF63G2S7ZRm8uumHin8T3eU&code_challenge_method=S256&state=nvqw_bbuPiR4JPWjRhZxUgv2XguPogE9S-8f76NzBrU&scope=claudeai

[Sebastian Krzewiński]

Hi @Bob Peery 

What errors/messages you got?

Regards,

Seba

[Roxy Kellogg]

@Sebastian Krzewiński 

I'm consistently running into the same issue where I'm using Claude and the MCP connector constantly fails due to needing a fresh initialization.

I run a new chat, initialize again, then it times out. Repeated timeouts, resulting in repeated new chats and attempts. Constantly moving context from one chat to another.

[Sebastian Krzewiński]

I don't have a clue what it can be. I requested Atlassian support assistance here. They should be able to help.