Atlassian Claude Connector failing to connect

[Richard Baysa]

Hi All - running into the same issue reported in a few other recent threads here, hoping to add data points and see if anyone has found a working fix.

Clicking Atlassian Connector to Connect in Claude redirects to auth.atlassian.com/consent, and instead of the consent/scopes screen, it immediately shows:

Something went wrong
Invalid context provided. Please try authorizing again.

No token is ever issued.

Troubleshooting completed (all unsuccessful):

• Cleared cookies/site data for atlassian.com and claude.ai
• Tried in incognito (single clean session, no cached cookies)
• Tried an entirely different browser
• Checked Microsoft Entra ID sign-in logs for the Atlassian and Anthropic app registrations during failed attempts — all show Success, error code 0, Conditional Access: Success. Rules out our tenant identity/CA config.
• Confirmed the connector is active and correctly configured on the Claude admin side (Directory → Connectors → Atlassian Rovo → Configuration) — tool permissions rendering normally, nothing disabled
• Fully revoked the existing "Atlassian MCP" grant at id.atlassian.com/manage-profile/apps and reauthorized from scratch — same error, still fails

Has anyone found an actual fix (not just a self-resolving one), or is Atlassian support the only path forward right now? I don't currently have admin/billing rights on our site to open a formal support ticket directly, so posting here in the meantime while that gets sorted internally. Appreciate any insight.

[Robert Mitchell]

From the troubleshooting already posted, this looks more like an issue with the OAuth handoff between Atlassian and Claude than a local browser or Entra ID problem. The fact that the authorization fails before a token is issued is a pretty strong indicator.

I’d be interested to know whether the same error happens for another user in the same Atlassian organization. If multiple users reproduce it, that would help confirm that it’s an organization or service-side issue rather than an individual account.

Since Atlassian support has already opened a ticket for the original report, having them check the authorization logs seems like the most useful next step. The suggested MCP URL workaround also doesn’t appear practical if Claude only allows the built-in connector and doesn’t provide an option to enter a custom URL.

At this point, I wouldn’t keep revoking permissions or changing browser settings unless support specifically asks for it. Hopefully they can identify the failed OAuth context from their logs and provide a proper fix.

While waiting on the connector, I’d keep unrelated browser testing separate—for example, something simple like rollerballer.io—so it’s easier to determine whether any browser issues are actually connected to the Atlassian problem.

[Michael Johnson]

It sounds like you’ve already ruled out most of the common browser, session, and identity-related causes. Since the error occurs directly at auth.atlassian.com/consent and you’re getting “Invalid context provided” before any token is issued, I’d suspect an issue with the OAuth authorization context between the Claude connector and Atlassian rather than your Entra ID or Conditional Access configuration.

One thing worth checking is whether the connector is generating a fresh authorization request/session each time and whether there are any organization-level restrictions on third-party OAuth or MCP integrations. If everything looks correct there, Atlassian support may be the only realistic route, especially if the same error reproduces across browsers and clean sessions.

For comparison, I’d also test a completely unrelated OAuth flow in the same browser to make sure authorization itself is working normally. Even when troubleshooting something as unrelated as a browser-based game like duckduckclicker.io, a clean session can help rule out browser-level issues, although in your case the evidence already points more toward the Atlassian/Claude integration.

[Wordsofwonders]

It sounds like you’ve already ruled out most of the usual client-side and identity-related causes. Since the Entra sign-in succeeds, the connector is active in Claude, and a full revocation/reauthorization produces the same “Invalid context provided” error, this looks more like an OAuth/Atlassian-side issue than a browser or tenant configuration problem.

I’d check whether the issue is specific to your Atlassian organization/site or affects other users as well. If multiple users get the same error across different browsers and accounts, that would be strong evidence of a service-side problem.

If anyone has found a workaround that actually resolves the OAuth context error rather than temporarily resolving itself, I’d be interested to hear it. While troubleshooting, a quick break with wordsofwonders.io might at least provide a distraction.

[Maksym Liutyi]

Hi @Richard Baysa

Sorry you’re facing this issue. I created a support ticket for you - JST-1331936. Check your email for further updates.

In the meantime, you're welcome to try the following steps on your own — they may help resolve the issue (Org Admin access required):

1. Go to admin.atlassian.com → select your organization

2. Navigate to the Rovo MCP Server settings page

3. Copy the current MCP server URL displayed there

4. In Claude: remove the existing Atlassian connector, then re-add it using the URL from step 3

5. Attempt authorization again
   
   

Best regards,
Maksym

[Richard Baysa]

Maksym - the problem I have is on Claude I can only use the "connect" or browse connectors.   I can't add a URL then connect to it.

[Richard Baysa]

Someone from support already reached out to me but thank you for suggesting some fix. 

[sophiaanderson]

I’d first check whether the Atlassian account is properly connected and has the permissions needed for the Claude Connector. Sometimes simply disconnecting and reconnecting the integration fixes the issue, especially if the login session or authorization has expired.

You could also try restarting Claude and checking whether the problem happens with all Atlassian services or just one. If everything else is working fine, it’s probably an issue with the connector’s authentication or configuration. While you’re sorting it out, you can take a quick break at minimetro.io and then try reconnecting again.

If it still won’t connect, checking the connector logs and Atlassian/Claude service status would be the next thing I’d do.

[Benjamin]

If you mean the Atlassian Rovo connector in Claude, the connection can fail during the OAuth/authorization step rather than because of Claude itself. Atlassian currently recommends using its Rovo MCP endpoint with OAuth 2.1, and Claude is an officially supported client.

I’d try this:

Disconnect the Rovo connector from Claude.
Sign out of your Atlassian account, then sign back in.
Reconnect Rovo from Claude and complete the full authorization flow.
Make sure your Atlassian account has access to the required Jira/Confluence sites.
If your organization has restrictions, ask the Atlassian admin to check OAuth/connected-app permissions.
If you see “Invalid context provided” or “Something went wrong”, try an incognito/private browser window and reconnect. Similar Claude/Rovo connection failures have been reported during the Atlassian authorization flow.

If you tell me the exact error message you get when clicking Connect, I can pinpoint the likely fix.

You can also check playeggycar.io if you need another web-based option.

[Sebastian Krzewiński]

Hi @Richard Baysa 

I requested Atlassian support assistance for this case. They will be able to review logs for it.

Regards,

Seba

[Richard Baysa]

Thank you!

[James Bennett]

I’d first check whether the issue is with the connector configuration or the Atlassian account permissions. Re-authenticating the connection, confirming the required permissions, and checking whether the Atlassian workspace is accessible can help narrow it down. It may also be worth disconnecting and reconnecting the Claude connector if the authentication token has expired.

If everything looks correct on the Atlassian side, checking the connector logs or error message should give a better indication of what is failing. I’d avoid changing multiple settings at once so it’s easier to identify the actual cause. Even though it’s unrelated to the connector, I usually test other browser-based services such as brickbreaker.io separately to make sure the browser itself is working normally.