Assistance with Automating Rule to updates field Despite Non-Editable Status

[amit_bakst]

Hi, I'm trying to set up Global automation, but I'm having trouble. I have a transaction from Qaing/Waiting for PO --> Done. I want it so that when this transaction occurs, a field in the ticket will be updated: 'quarterly planning actual' should match Done. My issue is that the Done status is set as non-editable in its properties. Is there a way to bypass this? Or do it differently? If so, I would appreciate guidance because I haven't found a solution.

Thanks in advance,
Amit

[Yogesh Mude]

@amit_bakst Welcome to the community!

I believe your rule actor is the Automation for Jira user, if so, then you can add the autoamtion user to the JIra-administrator or some other group (mostly admin) and then you can add the workflow permission properties like jira.permission.edit.group=jira-administrators And remove the current one.

With this change, only users belong to the Jira-administrator group will b able to edit the ticket with automation user as well.

Check with this let me know

[amit_bakst]

Hi @Yogesh Mude ,

As you recommended, I tried to change the permission properties, but it didn't work.