Assistance Needed with JIRA Recovery Mode Login Issue

[CrazySpy]

Hi everyone,

I’m seeking help with an issue I’m facing while trying to log in to JIRA in recovery mode.

After gathering information from the community and JIRA documentation, I successfully started JIRA in recovery mode. The login screen confirms this with the message:

“Jira is running in recovery mode. You can log in as recovery_admin, using the password specified when starting Jira. See the documentation for more details.”

Here’s the relevant line from my setenv.bat file (I’m using a Windows environment):

set JVM_SUPPORT_RECOMMENDED_ARGS="-Datlassian.recovery.password=1q2w3e4r5t6y7u8i9o"

The issue: Despite having the correct password for recovery_admin (1q2w3e4r5t6y7u8i9o), logins are not working. When I attempt to log in, the following entries appear in the atlassian-jira-security.log:

2024-09-27 10:55:23,494-0500 http-nio-8090-exec-3 HttpSession created [1d4jygj]
2024-09-27 10:59:07,232-0500 JIRA-Bootstrap Jira 8.9.0 build: 809000 started. You can now access Jira through your web browser.
2024-09-27 10:59:17,170-0500 http-nio-8090-exec-8 - HttpSession created [1skl384]
2024-09-27 11:00:57,128-0500 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [1skl384] destroyed for 'anonymous'
2024-09-27 11:19:01,017-0500 http-nio-8090-exec-19 anonymous 679x10x1 - 10.159.5.203 /rest/gadget/1.0/login HttpSession created [1p5tzj]
2024-09-27 11:19:01,033-0500 http-nio-8090-exec-19 recovery_admin 679x10x1 - 10.159.5.203 /rest/gadget/1.0/login The user 'recovery_admin' has PASSED authentication.
2024-09-27 11:19:01,803-0500 http-nio-8090-exec-21 anonymous 679x11x1 - 10.159.5.203 / HttpSession created [bg5whp]
2024-09-27 11:19:24,721-0500 http-nio-8090-exec-7 anonymous 679x18x1 - 10.159.5.203 /rest/gadget/1.0/login HttpSession created [lap62a]
2024-09-27 11:19:24,722-0500 http-nio-8090-exec-7 recovery_admin 679x18x1 - 10.159.5.203 /rest/gadget/1.0/login The user 'recovery_admin' has PASSED authentication.
2024-09-27 11:19:25,083-0500 http-nio-8090-exec-10 anonymous 679x19x1 - 10.159.5.203 / HttpSession created [qot7dx]
2024-09-27 11:19:51,289-0500 http-nio-8090-exec-20 anonymous 679x26x1 - 10.159.5.203 /rest/gadget/1.0/login HttpSession created [15esq12]
2024-09-27 11:19:51,289-0500 http-nio-8090-exec-20 recovery_admin 679x26x1 - 10.159.5.203 /rest/gadget/1.0/login The user 'recovery_admin' has PASSED authentication.
2024-09-27 11:19:51,647-0500 http-nio-8090-exec-22 anonymous 679x27x1 - 10.159.5.203 / HttpSession created [ic343u]

However, nothing happens on the screen—I remain stuck on the login page with the user/password fields still displayed.

When I intentionally enter the wrong password, the log shows:

2024-09-27 11:29:29,739-0500 http-nio-8090-exec-6 anonymous 689x50x1 - 10.159.5.203 /rest/gadget/1.0/login login : 'recovery_admin' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2024-09-27 11:29:29,740-0500 http-nio-8090-exec-6 anonymous 689x50x1 - 10.159.5.203 /rest/gadget/1.0/login The user 'recovery_admin' has FAILED authentication. Failure count equals 1

Does anyone have any hints on how to recover the admin password for my JIRA instance? I’m using version v8.9.0#809000-sha1:4ceb90a (on-prem).

Thanks in advance for your help!

[Alexandra Mihaela Apostol]

I am experiencing the same issue! Is there any resolution on this?

[Robert Wen_Cprime_]

Hi @CrazySpy ! Welcome to the Atlassian Community!

Generally you use Recovery Mode to set a new admin password if you've forgotten the admin password.

But as far as recovery_admin not able to see anything after authentication, what does the main atlassian-jira.log show?