Assignor and Asigneee Values

[Brian Dobosz]

I am trying to create an email automation that triggers when the Assignee on a ticket changes.  I'd like it to show who assigned the ticket and then who they assigned it to.  I am having trouble finding the Smart Value to use for the initial Assignor of the ticket.  Does anyone have any ideas on how to accomplish this?

Ticket #: {{issue.key}}
Request: {{issue.description}}

Reported By: {{issue.reporter.displayName}}
Assigned By:
Assigned To: {{issue.assignee.displayName}}

[Tim Kopperud · Accepted solution]

Hi @Brian Dobosz 

{{initiator.displayName}} will give you the person who did the change. Assigned by in your example. 

Timk.