Assignee field not getting updated during update issue

[prakashmurugesan]

After creating issue in JIRA i wanted to assign the issue to my colleague to start working on it. when i click on update select the new assingee name from user list  and lick on update email is getting triggred to him/her but field is not getting updated with new value.

How to fix this

[Patrick Cartier [Candylio]]

Hi @prakashmurugesan,

I have a few questions

What version of Jira are you using?

And are you using any scripts that may effect the assignee field?

[prakashmurugesan]

Hi @Patrick Cartier [Candylio]

JIRA Version is 

• v7.12.1

No we are not using any scripts that are affecting assignee field

[Patrick Cartier [Candylio]]

Are you able to update all other fields? 

Is this a custom field?

Please try to reindex your instance.  It may be that something was altered from the admin side that isn't allowing you to update a field.

[prakashmurugesan]

@Patrick Cartier [Candylio]

yes we are able to update all other fields.

no its system default field . Reindexing was already done @Patrick Cartier [Candylio] still issue is not fixed. not sure what caused this

[Patrick Cartier [Candylio]]

Does it happen for just you or all users?

It might be the "browse users" global permission.

https://confluence.atlassian.com/jirakb/unable-to-browse-for-users-and-groups-120521888.html

Bear with me please :)