Assets / Digital products & Technical services

[Thomas Pollet]

Hi!

We're building an Application portfolio for our company in JIRA Assets.

We'd love to use the "System-defined" schema's for this, yet append the application information with additional attributes.

If I understand this page correctly, I should have 2 "paren object types" that can be editted and will inherit the attributes to their childs.

Is this correct, or the page still up-to date?

I only seem to find a "Services" schema, with 4 defined objecttypes - for which the attributes cannot be editted.

Does anyone has any idea on how to achieve the same?
Yes we can work with a manually defined schema, yet then the incorporated functionality for changes - incidents - ... for Services will not correctly work OOTB.

[Marc -Devoteam- · Accepted solution]

Hi @Thomas Pollet 

The ootb Schema Services is locked and is not editable.

To achieve what you want you need to crate a schema and define your own object type and it's attributes and create custom field of type assets to use the objects in the schema.

[Thomas Pollet]

Hi @Marc -Devoteam- ,

Thanks for the reply!

I found the same indeed, yet the screenshot below makes me question if there is any option to make it work using OOTB tools - to make sure the links to operations and services work as well.

Have you got any idea to what this screenshot / link is pointing and how to use the same? As they're talking about "Service Types" it would make sense that it's part of the services tool...

https://support.atlassian.com/jira-service-management-cloud/docs/understand-service-types/

[Marc -Devoteam-]

Hi @Thomas Pollet 

These are type of services you can create within the "Operations" section of a JSM space.

Once created they will live in the locked Services schema in Assets.

You can link these together, but you can add extra information to any of the created ones, as this is not possible in the schema.

This is in my opinion only useful if you only want to provide simple basic options for your customers.