Application Link doesn't work

I created App Link in both Project (from different JIRA) and tried to create a Project Link inside project setting > summary > Application Link.

But when selecting the App Link drop down list I couldn't see popup windows to let me choose the further (which happened when I click the default Confluence App Link item)

App Link authentication has been confirmed worked.

Any suggestion?

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Hi @The Xuong Tsani

Go to your Jira Settings > Products > Application Links and confirm if the Application is indeed linked. If it's not there then it hasn't been linked.

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Thanks @Prince Nyeche - ELFAPP for replying.

As said "App Link authentication has been confirmed worked."

I can see the "CONNECTED" in the link. the point is I couldn't see any popup when select the item from drop down list as mentioned.

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Hi @The Xuong Tsani

Please can you share a gif image / screenshot of what you've done so far? so I can understand better which popup you're referring to and what's actually wrong.

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Hi @Prince Nyeche - ELFAPP

App Link connected

App.Link.Connected.png

Link drop-down for default confluence can popup the further configuration

Add.Link.Confluence.png Add.Link.Confluence.popup.png

But if choose the one I added nothing popup

Add.Link.JIRA.png

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Hi @The Xuong Tsani

Just to re-iterate; is it that, you connected your Jira Cloud with a Jira Server and this "Add Link" is from the Jira Server where you're having this issue? What version is the Jira Server?

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Hi @Prince Nyeche - ELFAPP

both JIRA cloud, not w JIRA server, and so the ver should be same ;)

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Hi devops-team@gradion.com

To me, the "Add Link" button seems to be a mystery here and also this "project setting > summary > Application Link" doesn't exist on Cloud. So i'm wondering where such configuration is or probably it was added by an Add-on.

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Its cloud buddy and you can find link here to how to add: https://confluence.atlassian.com/adminjiracloud/using-applinks-to-link-to-other-applications-779295829.html

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Application Link doesn't work

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