Community
Q&A
Jira
Questions
Any way to automatically sync Slack thread to Jira issue?

Any way to automatically sync Slack thread to Jira issue?

Hi there,

We've set up a Slack channel in which issues can be submitted into a space via the Jira Cloud integration /jira create. When an issue is submitted, it appears in the channel - but in order for comments from the Slack thread/Jira to sync up on both sides, someone has to manually click the three dots at the right of the issue in Slack and click "sync thread". Is there any way to enable this syncing automatically and not require this to be manually clicked?

Would appreciate help! Thanks.

3 answers

0 votes

There isn't really a way to do this automatically with /jira create. The process @Dave Buitenhek outlined in his reply (From a Slack message, click More actions → "Create work item from Jira Cloud") is probably your best bet, because it creates the sync automatically.

Alternatively, you'd have to look at third-party apps on either the Atlassian Marketplace or Slack Marketplace. Note that many of them just handle the creation of work items though, and won't keep things in sync. Appfire and Unito are two examples of tools that actually keep things in sync.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

You have to create the Jira Work Item from within Slack using the Jira Cloud for Slack App. That is the most efficient way to automatically sync the threaded comments between Slack and Jira. You can still sync other threads after a Jira Work Item exists, but for the use case you asked about, you need to create the Jira Work Item directly in Slack.

See more info here: https://community.atlassian.com/forums/Jira-Service-Management/Jira-Slack-Threading-Automation-One-Jira-Issue-One-Slack-Thread/qaa-p/3219700#M223427