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Any way to automatically sync Slack thread to Jira issue?

Any way to automatically sync Slack thread to Jira issue?

Hi there,

We've set up a Slack channel in which issues can be submitted into a space via the Jira Cloud integration /jira create. When an issue is submitted, it appears in the channel - but in order for comments from the Slack thread/Jira to sync up on both sides, someone has to manually click the three dots at the right of the issue in Slack and click "sync thread". Is there any way to enable this syncing automatically and not require this to be manually clicked?

Would appreciate help! Thanks.

2 answers

0 votes

The native integration links messages to issues but doesn't really sync thread context into the ticket in a meaningful way.

Two different approaches depending on what you need:

- If you want ongoing sync (new Slack messages added to an existing Jira ticket), the official integration's "Add to Issue" feature does this but it's been unreliable lately.

- If you want to create a ticket from a thread with the full context captured, I built Ziggy (ziggy.sh) for that. Mention it in a thread and it creates a Jira issue with a structured description from the conversation. It also closes the
loop - when the ticket status changes in Jira, Ziggy posts an update back to the original Slack thread.

Disclosure: I built Ziggy. It doesn't do continuous sync of new messages after creation, but it captures the full thread context at the moment of ticket creation and keeps status updates bidirectional.

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