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@Sanjay K I'd suggest looking into integration tools like Zapier or Tray.io, we're currently using Zapier to create a new JSD issue every time a new record is created in Airtable. There can be some limitations with Zapier though, e.g. the ITSM system you use might not be available to integrate with Jira, but I believe that Tray is less restrictive so definitely worth looking into this.
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