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All pages under https://id.atlassian.com/manage-profile fail to load user data

Ian Turner
Ian Turner
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June 15, 2025

When I browse to https://id.atlassian.com/manage-profile or any of the subtabs (such as https://id.atlassian.com/manage-profile/security/api-tokens) the basic page content loads, but none of my account details load. 

I get spinners or blanks anywhere my account-specific info should appear. 

I have: 

+ Logged out and in

+ Cleared cache and cookies

+ Tried in incog window

+ Restarted my computer

+ Tried on a different machine

+ Waited several hours (keeping tab and computer active)

Am able to browse and use Jira as usual. Am connected to the internet. No firewall. 

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Ian Turner
Ian Turner
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
June 16, 2025

In case someone else runs into this: both machines had a previous version of chrome (read as: the version prior to the latest --- not some super old version) and updating on both machines solved the problem. 

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Jacob Brenneman
Jacob Brenneman
December 16, 2025

Updating to the most recent version of Chrome and relaunching didn't work for me unfortunately :/ I also tried using Internet Edge

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