Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

All of a sudden gmail has started flagging everything from this forum as spam.

Joe Pitt
Community Champion
December 15, 2023

This started earlier in the week. I've changed the filter to not flag it as spam but it still displays a banner that the filter caused it not to flag it as spam. Has anyone else experienced this?

3 answers

0 votes
Trudy Claspill
Community Champion
December 15, 2023

This is related to a recent change to the community.

"The platform switched mail services from Khoros’s internal mail sender to the Khoros-operated SendGrid tenant."

The problem has been raised to the Atlassian team and they are working on it.

@Nic Brough -Adaptavist-  there are message threads about this in the Slack workspace.)

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 15, 2023

My mail provider has started flagging 50-60% of Community emails as spam.

I suspect one or more of Atlassian's IP addresses have been added to a commonly used spammer blacklist somewhere.

I've turned off my providers anti-spam for the email address I use for Community now, so I'm getting everything.

0 votes
Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 15, 2023

Hi @Joe Pitt 

Now that you mention it, I have not seen any mails.

Just checked, and yes all mail is flagged.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events