Hi
In our Service Management instance, agents don't receive email notifications, however, when they create an issue in the portal themselves, they got notification email for issue creation.
These are what I check:
- Outgoing mail server configuration is ok, I can send Test email and it received.
- Notification helper says that my user (whose role is an agent) should get "Issue Assigned" notification, but he didn't
- User is just in "jira-servicedesk-users" group
- User Project role is "Service Desk Team" in all projects
- Changes made by another user, not the user himself
