Agent Permissions Issue

[C_ Caldwell]

I have a recently created agent that was setup correctly.  Problem is they can not see any of the incident or service requests in Jira.

They get the following error message: 

"We can't show this project."

You don't have permission to view it or it doesn't exist. Contact your admin to request access."

[Aaron Pavez _ServiceRocket_ · Accepted solution]

Hi @C_ Caldwell 

Two locations to check:

- People tab (check if the user roles)

- Permission (check if it user role/group has Browse project permissions)

Regards

[C_ Caldwell]

Thanks for replying..

Where are these settings located?

- People tab (check if the user roles)

- Permission (check if it user role/group has Browse project permissions)

[C_ Caldwell]

Thanks that did the trick.