Agent Permissions Issue

I have a recently created agent that was setup correctly. Problem is they can not see any of the incident or service requests in Jira.

They get the following error message:

"We can't show this project."

You don't have permission to view it or it doesn't exist. Contact your admin to request access."

2 answers

3 votes

Answer accepted

Two locations to check:

- People tab (check if the user roles)

- Permission (check if it user role/group has Browse project permissions)

Regards

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Thanks for replying..

Where are these settings located?

- People tab (check if the user roles)

- Permission (check if it user role/group has Browse project permissions)

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0 votes

Thanks that did the trick.

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