After update jira issues not available and indexing fails

[Norbert]

i have updated our server instance from 8.13 to 9.4.2, and after the update our database is connected, yet it doest show us our issues(projects are visible, but not accesable)
here is an errorlog for indexing

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2023-04-09 16:59:50,195+0200 JiraTaskExecutionThread-1 ERROR Norbert.Botzheim 1015x157x2 1t5wzmn 192.168.160.73 /secure/admin/jira/IndexReIndex!reindex.jspa [c.a.j.util.index.CompositeIndexLifecycleManager] Reindexing encountered an error for one of the indexers. Reindex all continues. Error for indexer: DefaultIndexManager: paths: [C:\Daten\JIRA\caches\indexesV2\comments, C:\Daten\JIRA\caches\indexesV2\issues, C:\Daten\JIRA\caches\indexesV2\changes, C:\Daten\JIRA\caches\indexesV2\worklogs, C:\Daten\JIRA\caches\indexesV2\plugins\servicedeskcannedresponses]
com.atlassian.jira.index.IndexingFailureException: Indexing completed with 48871 errors
at com.atlassian.jira.index.AccumulatingResultBuilder$CompositeResult.await(AccumulatingResultBuilder.java:151)
at com.atlassian.jira.issue.index.DefaultIssueIndexer.doIssuesOperationBatchMode(DefaultIssueIndexer.java:263)
at com.atlassian.jira.issue.index.DefaultIssueIndexer.indexIssuesBatchMode(DefaultIssueIndexer.java:241)
at com.atlassian.jira.issue.index.DefaultIndexManager.doIndexIssuesInBatchMode(DefaultIndexManager.java:1159)
at com.atlassian.jira.issue.index.DefaultIndexManager.doStopTheWorldReindex(DefaultIndexManager.java:1137)
at com.atlassian.jira.issue.index.DefaultIndexManager.lambda$reIndexAll$0(DefaultIndexManager.java:365)
at com.atlassian.jira.issue.index.DefaultIndexManager.withReindexLock(DefaultIndexManager.java:423)
at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:365)
at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:296)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:38)
at com.sun.proxy.$Proxy45.reIndexAll(Unknown Source)
at com.atlassian.jira.util.index.CompositeIndexLifecycleManager.reIndexAll(CompositeIndexLifecycleManager.java:70)
at com.atlassian.jira.util.index.CompositeIndexLifecycleManager.reIndexAll(CompositeIndexLifecycleManager.java:51)
at com.atlassian.jira.web.action.admin.index.ReIndexAsyncIndexerCommand.doReindex(ReIndexAsyncIndexerCommand.java:27)
at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:63)
at com.atlassian.jira.web.action.admin.index.ReIndexAsyncIndexerCommand.call(ReIndexAsyncIndexerCommand.java:18)
at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:26)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:528)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:486)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)
at java.base/java.lang.Thread.run(Unknown Source)

[Karim ABO HASHISH]

hi @cero dish / Nobert

Welcome to the community.

Did you try to do manual redinexing after the upgrade and it failed?. if so please check the below article for troubleshooting different failure scenarios and let me know how it went for you.

https://confluence.atlassian.com/jirakb/troubleshoot-a-reindex-failure-in-jira-server-429917142.html

Cheers,

Karim