Admin is no longer with company - how to change admin on file

[Erica Weese]

Our account admins are no longer w/ the company. How can we change admins if they are not able to do so?

[John Funk]

Hi Erica - Welcome to the Atlassian Community!

Is there any other existing Admin? 

[Erica Weese]

Hi there- not that we can locate. I have an account login but no one that has access appear to be organization admins. The two that were previously on our account are no longer with the organization. I need to update our payment method but not sure how to do that without being the admin.

[John Funk]

You should go ahead and open a support ticket with Atlassian to get the account recovered for you. 

https://support.atlassian.com/contact/#/

Moving forward, you should make sure there are at least two people with Jira Admin privileges at all times.  :-)