Admin forgot their email address, How to recover admin account or find email as a non-admin user?

[Awais Ali]

Hi everyone 👋

I'm facing a frustrating situation with our Atlassian Cloud organization and hoping someone can point me in the right direction.

The Problem:

Our organization has only two members — myself and the other user who is the only admin. Unfortunately, the admin has forgotten the email address associated with their Atlassian account. Since I'm not an admin, I have no way to view their email or manage any admin-level settings.

What I've already tried:

• ✅ Checked the user's profile via Jira — email is not visible due to privacy settings

• ✅ Tried using the Atlassian REST API — returns null for the email field

• ✅ Asked the admin to check their browser's saved passwords — no luck

• ✅ Checked id.atlassian.com — the admin can't log in without knowing which email they used

What I need help with:

1. Is there any other way for a non-admin user to find another user's email on Atlassian Cloud?

2. Can Atlassian Support help recover or reveal the admin's email based on the account ID?

3. Is there a way to transfer admin privileges to my account without the current admin's involvement?

4. Has anyone been in a similar situation? How did you resolve it?

Details:

• Cloud Site: Jira Cloud (2 members only)

• Admin Account: Active, display name is visible, but email is hidden

• My Role: Regular user (non-admin)

Any advice, workarounds, or suggestions would be really appreciated. We're essentially locked out of all admin functions right now.

Thanks in advance! 🙏

[Mohd Kaif]

Hey, friend you found any solution

[Awais Ali]

Not yet.

Any suggestions?

[Charlie Misonne]

I'm unacceping the answer since no solution was provided yet.

@Awais Ali I recommend to contact Atlassian support.