Address / Link Role (e.g"@Assignee") in Bulk Change Comments?

[Ulrike Engel]

Hi all! 

Is there any way to dynamically mention a role in comments that are added to several tickets via bulk change? 

To make the use case more clear:

Let´s say when checking the Issues in our project, I find 25 Issues that are not resolved yet but have and End Date that lies in the past. I filter these issues via a query and then want to add a comment to all of them, e.g.: 

            "@Assignee, please check and update the Status of this ticket". 

"@Assignee" in this case should be translated to the username of the Assignee of the respective ticket. 

Is there a way to do that? 

Many thanks and Regards,

Uli

[Deleted user]

Hi @Ulrike Engel,

I don't think this feature is available. Please refer to this related article for more information. 

https://community.atlassian.com/t5/Jira-questions/mentioning-assignee/qaq-p/589367

However, you can use third-party apps like "Automation for JIRA" which will provide you an option to customize the comment content.

Regards,

Swathi