You can use the syntax "@username" or "@display name" (without the quotes) which will automatically translate to "[~username]" (without the quotes.) This works for any active user.
I have version 7.1.1 and I notice JIRA sometimes has trouble finding a user. I find that hitting the "tab" key sometimes helps trigger the search for the list of potential names.
Additionally, there's a bug here https://jira.atlassian.com/browse/JRA-45836 that points to a problem in a number of versions. A fix (and a rewrite of the "@ mention" function) is included in version 7.1.8.
Hope this helps!
Hi Rachael, when I am attempting to do what Sandor mentioned in his initial question, with you solution, Jira automatically fills in my user name. It does not automatically translate to "[~username]. Also, when I try to type [~username] manually and submit the comment via bulk change it doesn't work as expected.
Hi @Matt Chana - what version of Jira do you have?
In newer versions of Jira (I have 7.5.2, for example), the format of the @mention function has changed. It no longer shows the tagged person as "[~username]" (without the quotes.) These days, it displays "First Last" (in "Visual" mode) and the name is linked to the user's Jira profile.
This also may have something to do with the new visual editor as well. No more needing to use the "Preview" feature to see your formatted comments and descriptions. You have the option to either use Visual mode (what you see is what you get) or Text mode (wiki markdown). Look for two new tabs at the bottom of any rich text-enabled field.
Anyway, the whole @mention function has been improved and I don't see any of the bugs I noticed back in version 7.1.1. Here's what Atlassian has said about it:
"Smart mentions bring the people already involved in your conversation to the top of your list when you hit "@"." The algorithm looks for issue participants first, instead of alphabetically through our list of thousands of users."
"We've made the search more intelligent so that when you search for users, your search term no longer needs to match exactly. Searching for "Steve Smith" would return "Steve Smith", "Steven Smithers" and "Steven Smith". There's also better matching for dashes and hyphenated names.
If you're just trying to get someone's attention, you could add the assignee to a standard notification event, like an issue update, or create a new custom event, and they'd get an email when that action occurred.
Also, sometimes I just want people to update a stale list of issues. In that case, I send a simple email with a link to filter, that uses "assignee = currentUser()". Then I ask users to update "their" issues.
I'm not sure what your use case is, but maybe this gives you a different approach to try?
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