The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Adding new user does not work

Axel Forsman
August 22, 2025

Hi,

As an Admin I'm adding/inviting users to our Jira instance. For some reason adding one email does not work. Other email addresses with same domain are nicely added and come to the list with status invited, but this one specific is not added to the list. The user gets an invitation by email and can accept the invitation, but still it is not shown as a user.

What can be the issue?

Rgds,

Axel

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

1 vote
Sebastian Krzewiński
Community Champion
August 22, 2025

Hi @Axel Forsman 

 

Please check if account with this email is not suspended/deactivated in your org.

 

Regards,

Seba

0 votes
Axel Forsman
August 22, 2025

It is in use. And like written, the invite is sent and the user has even accepted the invite.

 

Rgds,

Axel

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events