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Adding customer support desk to Jira account

Eric Green
September 21, 2020

Hi, my company currently uses Jira for project management (Kanban). However, we are interested in adding the Service Desk option for customer support. Can I get someone to contact me to discuss the cost associated with adding this feature/plug-in?

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Jason Galea
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September 21, 2020

it all depends on how many people are going to work on the service desk project tickets. There are no costs for the amount of customers. 

Each jira user that will need to work on those tickets, will need an “agent” license. 

you can calculate the cost here: https://www.atlassian.com/software/jira/service-desk/pricing 

Eric Green
September 21, 2020

HI Jason. Thanks for the repsonse. The link that you supplied does not seem to be working. Can you resend it?

Jason Galea
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September 21, 2020
Eric Green
September 21, 2020

Thanks!

Mohammed ALJuwsiaer
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January 28, 2021

GOOOD

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