Adding custom fields to request types

[Cody Land]

Hey All,

Having issues getting custom fields made in Jira settings to appear under available fields for Request types in the Next Gen projects.

Custom field is set as global and isn't hidden.

[Angélica Luz]

Hi Cody,

Welcome to Atlassian Community!

Next-gen projects are independent, so custom fields created on Jira settings > Issues > Custom fields, won't be available for next-gen projects, only fields created in the projects directly in the request types are the ones you can use for this type of project.

You can find more details for available fields on the documentation below:

• Available custom fields for next-gen service desks
• Customize a request's fields in next-gen service desks

Regards,
Angélica