Adding Branching to a Request Form

Hi @Cheryl_Francis,

If you are using Jira Software, there is no way to conditionally show or hide certain sections of a screen out of the box.

Jira Service Management does offer that capability through forms. Based off your description, that seems to be a very good match to what you need for your use case.

This example is a short sample of such a form in design view:

They come with sections that can be displayed conditionally, based on  selections you make in previous fields. I set this one up in such a way that the section will only display when the option domestic is selected.

In practice, the form then renders like this:

And when I select domestic, the hidden fields appear:

Hope this helps!