Addding AIO Tests to jira had an error

[Hichul Kim]

Hi 

I am trying to add AIO Test app to the Jira but run in to error.

I ask the AIO Test first but they said it is the Jira issue.

is there any action I have to take to use AIO Test app?

this is there replay

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Noopur Varshney [AIO Tests] commented:

Hello,

Thank you for contacting us and expressing interest in our addon.

The error in the screenshot is coming from Atlassian. You can reach out to them to see if there is any issue with billing.

You can also check the Audit Log in Apps → Manage Your Apps bottom section (screenshot below).

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and this it log

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앱 설치됨 Qase for Jira Test Management(qase.jira.cloud 버전 1.0.9-AC)	스코티	Jul 29 2025 3:50:09 PM
앱 설치됨 AgileTest - Test Management for Jira(com.devsamurai.plugin.jira.agile-test 버전 1.2.6-AC)	스코티	Jul 16 2025 5:39:33 PM
Installed "Atlascode Integration" (app-key "n/a", version "8.1.0", environment "DEVELOPMENT", app-id "4a639ce2-9df1-4809-b5bb-4727f977a7e0")	Jin	Jul 11 2025 1:46:59 PM
앱 설치됨 Figma for JIRA Cloud(com.figma.jira-add-on 버전 1.0.15-AC)	Jin	Jun 25 2025 1:15:05 PM
앱 설치됨 GitHub for Atlassian(com.github.integration.production 버전 1.1.45-AC)	anonymous	Jun 24 2025 11:19:57 AM
앱의 자동 업데이트 시도 GitHub for Atlassian(1.1.45-AC)	anonymous	Jun 24 2025 11:19:53 AM
앱 설치됨 GitHub for Jira(com.github.integration.production 버전 1.1.44-AC)	스코티	Jun 13 2025 3:38:32 PM
앱 제거됨 Microsoft 365 for Jira(com.yasoon.jira.cloud 버전 1.17.1-AC)	스코티	Jun 13 2025 3:37:37 PM
앱 제거됨 AssetIT - IT Asset Management for Jira(com.devsamurai.plugin.jira.asset 버전 1.4.26-AC)	스코티	Jun 13 2025 3:37:10 PM
앱 제거됨 Asset Management for Jira(com.conelike.amfj 버전 3.2.6-AC)	스코티	Jun 13 2025 3:36:48 PM
앱 제거됨 AgileTest - Test Management for Jira(com.devsamurai.plugin.jira.agile-test 버전 1.1.12-AC)	스코티	Jun 13 2025 3:36:26 PM
앱 제거됨 AIO Tests: QA Testing and Test Management in Jira(com.kaanha.jira.tcms 버전 1.3.20-AC)	스코티	Jun 13 2025 3:36:02 PM
사용자의 권한이 필요하기 때문에 Agile Test Management, Checklist & Automation for Jira (1.2.3-AC) 에서 자동 업데이트가 실패했습니다.	anonymous	Jun 13 2025 11:20:07 AM

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[Marc - Devoteam]

Hi @Hichul Kim 

Welcome to the community.

Reach out to Atlassian via, https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/