Add issue attachments as downloadable attachments in Email

[Raynard Rhodes]

I am looking for a way to attach images in jira issues to the email sent to notify users of an event. We use JEMH, is this possible? I wasn't able to find any definitive answers.

[Mike Harrison]

Hello,

Are you using JEMH's Event Listener (renamed "Notifications" in JEMH 3) to generate issue event notifications?

If you edit a notification mapping, you should see some settings for adding recently added attachments to notifications:

[Raynard Rhodes]

Yes the option is selected. The format for email is text, although I believe that shouldn't matter.

[Mike Harrison]

Can you go into more detail as to how you reproduce your problem?

When is the image added to the issue? The settings I mentioned before are for attachments that were recently added. If you are trying to add attachments that are not related to the current event they are not likely to be present.

Have you tried switching to HTML format? Does this help?

[Raynard Rhodes]

The option to include attachments in notifications is selected. We're using text format (we do not use HTML for security reasons). When I add an attachment to an issue I receive the notification but there isn't an attachment. Only the velocity template giving the file name of the image.

[Mike Harrison]

Hi,

This should work (I have just tested on the latest version). Please can you raise a support request on our Jira, along with the following:

• version of JEMH and Jira being used
• describe how the attachment is added to the issue (copy+paste/browse button etc)
• screenshot of JEMH event configuration for project (Jira and/or non-Jira user section depending on what is applicable for your scenario)

Thanks,

Mike

[David]

@Raynard Rhodes did you ever find a solution to this?