Add comment via e-mail with only the most recent text being added to the issue

[Albert Narusberg]

I want to configure a JIRA project so that when users reply to notifications, only their comment that they make via e-mail is reflected in the JIRA issue and not the whole e-mail thread. I created a mail handler for "Add a comment before a specified marker or separator in the email body" handler type, but still the comment that is added to the issue gets all of the "old" stuff from the e-mail. My regex for the marker is /From:*/ or simply /From:/

Someone on my team told me there is a way to modify some configuration file on our JIRA server, but I could not find any details on the Atlassian Answers. Can someone please help.

Thank you, all!

[Albert Narusberg]

So I found the solution for this problem in this article: https://confluence.atlassian.com/jirakb/how-to-strip-the-old-reply-data-from-incoming-email-when-using-outlook-223218415.html

Method 4 worked for me.

Cheers!