Add comment to issue via email doesn't work

[Luca Lo Casto]

Hello,

i'm currently using Raley plugin to manage notifications, basically once the ticket status change it sends an email to one of our mail folder.

In certain projects i need to automatically add the received email as a comment to the specific ticket, so i created an email handler in Jira to do that for me.

So now, i modified the plugin to send an email to the main folder, and a BCC to the email handler (they're differend email address):

The email is received correctly and as i can see the email is handled (since Jira deletes the email once properly handled) but the email is not added as a ticket.

The handler is: Add a comment with the entire email body.

Our Jira version is:  8.6.0.

The email subject contains the issue id but not at the begin of the subject, it's like: "[JIRA] TEST - ISSUE ID - ETC"

Is there anything i can check to see what's the exact error? 

Do you have any idea?

Thanks and regards,
Luca


EDIT: I already gave permissions to add comment to that project.

[Luca Lo Casto]

Hello,

I'm sorry to reply to the thread but we still didn't solved this problem.

Do you have any useful info?

Thanks.