Hello,
We are creating a workflow and want to add a user as a watcher, but we dont want to utilize a license is that possible?
No this can't be done.
You can add customers (non licensed users of the JSM portal) as request participants on a raised request.
This can be done by the reporter of the issue via the portal or the agent on editing the issue or via Jira automation.
But not in workflows.
Thanks! can i use automation to automatically add: Request participants field in a request?
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Yes.
See this KB for a simpel explanation how.
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