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Add a watcher Service Desk Management

Anton Revich
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November 21, 2023

Hello,

 

We are creating a workflow and want to add a user as a watcher, but we dont want to utilize a license is that possible?

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Marc - Devoteam
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November 21, 2023

Hi @Anton Revich 

No this can't be done.

You can add customers (non licensed users of the JSM portal) as request participants on a raised request.

This can be done by the reporter of the issue via the portal or the agent on editing the issue or via Jira automation.

But not in workflows.

Anton Revich
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 21, 2023

Thanks! can i use automation to automatically add: Request participants field in a request?

Marc - Devoteam
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 21, 2023

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