Adaptavist workflow resolution and priority

[tania_bernal_ssss_gouv_qc_ca]

Hi, 

I want to change resolution to done when priority is 'qwerty' 

But without change workflow.

Is it possible because I can but the workflow statut is done but i want to keek my present status

Thank you 

[Nic Brough -Adaptavist- · Accepted solution]

You should always ensure your resolution is matched with your workflow, so this is actually quite a bad idea.  If you do this, you will end up with issues that say things like "open" and "done" at the same time, which is nonsense and confusing for users.

If you insist on doing this though, it is not too hard.  Write a Scripted Listener that picks up any event where the priority could be added or changed (create, update, transitions, etc) and updates the priority.

For a listener, I usually start at https://library.adaptavist.com/entity/update-the-value-of-a-custom-field-using-a-listener  and for changing priority instead of a custom field, borrow from https://library.adaptavist.com/entity/update-the-priority-of-an-issue-in-jira

[tania_bernal_ssss_gouv_qc_ca]

Thank

[Jean-Théo [Adaptavist]]

Hi @tania_bernal_ssss_gouv_qc_ca

If I understand well, you would like to change the resolution of all the issues that fit a certain criteria (filter)?

If that is the case, you can go to an issue search, create the filter that you need. In your case : "priority = 'qwerty'"

Then you can go to "Tools" in the top right and select "Bulk change"

In the next screen, you can select all the issues with the checkbox at the top. Then you select Edit issues. 

In the next screen, you can set the resolution to what you wish (make sure to uncheck "Send mail for this update")

Hope this helps,

JT