Active Directory

[Will Gage]

I have followed the documentation on adding AD to JIRA, but I can't seem to make the connection even though the certificate was created.

Are there any tricks?

[Nic Brough -Adaptavist-]

No tricks, other than follow the docs.  But, what errors are you getting?  Check the log files for more information on what is wrong.

[Will Gage]

I'll get the information.

[Will Gage]

2016-11-09 10:26:19,027 http-nio-8080-exec-8 WARN wcgage 626x9490x1 1pmhqz7 172.26.102.101 /plugins/servlet/embedded-crowd/configure/ldap/ [c.a.c.embedded.admin.ConfigurationController] No default auto add group is defined.
2016-11-09 10:27:02,335 http-nio-8080-exec-15 ERROR wcgage 627x9610x1 1pmhqz7 172.26.102.101 /plugins/servlet/embedded-crowd/configure/ldap/ [c.a.c.embedded.admin.ConfigurationController] Configuration test failed for user directory: [ LDAP server], type: [ CONNECTOR ]
com.atlassian.crowd.exception.runtime.OperationFailedException: hstn-dc01.pfcs.local:636; nested exception is javax.naming.CommunicationException: hstn-dc01.pfcs.local:636 [Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target]

[Nic Brough -Adaptavist-]

 The last sentence in there gives the reason - your certificates are not set up correctly.  It's either a duff certificate, or, more likely, the certificate authority is not installed right.

This happens a lot when people start with certificates.  I find the Atlassian docs on it to be quite good, at least for Java based applications.  Run through https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-779355358.html to get started on a fix.