Action required email : Jump back in to Jira to keep your subscription

[yves]

Hi

I keep receiving this email although I use my JIRA app.

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We've missed having you around

Hi Yves,

We haven't seen you use your Jira app, on passages.atlassian.net, for a while so we wanted to check in. If you do not start using your app, it will be deactivated on 2026-03-17. This will not affect other apps that you are actively using.

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As you can see, it says my account will be deleted on March 17th. 

When I click the above link or the "Jump back to JIRA" button, I get right where I do my work.

How can I convince JIRA I am using it ?

Thanks !

[Prachi Bolar · Accepted solution]

Hello,

Welcome to Atlassian Community :) 

We have created ticket with the required team. They will further check and let you know why you receive such emails

Thank you,

prachi

[yves]

Thanks for the quick response !

[yves]

I dug a little deeper.

I found this page : https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ but this only seems to work once the account has been deactivated.

I also found out that I have 2 JIRA apps : 

• JIRA-administration, with no plan and no users.
• JIRA with a free plan and 2 users.

So maybe one of them is not "used" but they both seem to be the same and lead to the same page with the same contents.

[Marc -Devoteam-]

Hi @yves 

This is one and the same instance.

On having a Cloud SaaS Jira these are standard apps.

Jira itself and the JIra administraton

[yves]

I pretty much thought so, but now I know for sure that's not where my problem lies.

Thanks !

[Marc -Devoteam-]

Hi @yves 

Welcome to the community.

If have asked for assistance from Atlassian, an engineer will reach out to you on this post.
This can take up to two business days.