Account not activating

[sa_ian.fletcher]

We have a few contractors who previously had an Atlassian account, but, as the contract ended, the groups and access where removed.

They have won a recent contract, so these where returners, I firstly checked to see if I could just re-activate these, but this option was greyed out on all of them.

I firstly just re-applied the Azure Jira and Confluence groups via the Azure server then waited two days but no joy. I remove the Azure groups and waited a day in the hope it had awaken the account but still no access.

I tried manually adding the account via the Atlassian Portal but it just said there was already a deactivated account. I removed these deactivated accounts, waited two days then re-applied the Azure Jira and Confluence groups but still no joy.

Are you able to assist please, the contractors are:

Name: Daire Connolly Email: d.connolly@kainos.com

Name: Gavin Wray Email: g.wray@kainos.com

Name: Niel Philips Email: n.phillips@kainos.com

[Trudy Claspill]

Hello @sa_ian.fletcher 

Welcome to the Atlassian community.

The majority of community members are just users of the Atlassian products. As such we don't have any access to your instance, organization, or to those user accounts. But we may be able to offer you advice on debugging the scenario.

If you want to work directly with Atlassian support, you will need to open a support case at https://support.atlassian.com/contact/#/

[sa_ian.fletcher]

Thank you Trudy, very sorry.