Account admin locked out from jira

[Clare Gowen]

Hi there, our account admin is locked out.

I can still access my account but can't add him back as I am not at admin. I tried to re-add him to our 'team' within jira but he didn't receive an email notification. Can you assist?

https://bwqr.atlassian.net/

[Prachi Bolar]

Hello Clare,

Welcome to community :) 

We have created ticket with our concerned team. The team will check and let you know further.

The details of the ticket would be sent to your email.

Thank You,

Prachi

[Marc -Devoteam-]

Hi @Clare Gowen 

I have requested assistance from Atlassian Support for you, this can take up to two business days for them to respond.

This as you are not an admin, you can't raise a support request.

Keep en eye on this community post, as an Atlassian engineer will post questions for you here.

[Maja Vallin]

Hi Clare,

This kind of problem I'd contact Atlassian support directly. You can get in contact with them here: https://support.atlassian.com/

You need to scroll to the bottom on that page, and make sure that you have loged in to your Atlassian account first. 

Hope everything gets resolved quickly!