Access to the account

[oleg]

I have a project. And we have a team. One team member loses access to the project. But I and nobody didn`t delete him. Could you help restore access to the project this user kirill@xxxx.xx?

My email: oleg@xxxx.xx

[Jack Brickey · Accepted solution]

We do not have access to your account nor should we as we are simply users like yourself. For the most part anyway, also, I highly recommend you remove you private info from the post as this is a public forum.

now that said, you should be able to accomplish this yourself if you are an admin for the project. Just go under project settings > people and click add people.

[Angélica Luz]

Hello Oleg,

Thank you for reaching out to Community!

I can see that Kirill's account is deactivated on your site. 

To activate the account again, a site administrator must go to Cog icon > User management and click on "Grant site access" for the affected account.

Also, as Jack mentioned, since here is a public forum, it's recommended to not post private information, so I edited your question and removed the email addresses and the cloud URL.

Regards,
Angélica

[Joshua Sneed Contegix]

Hi Oleg,

This item should be taken to Atlassian Cloud Support. Contact them using this form. Cheers!