The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Access Problem

Developer Posicube
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 30, 2024

 

 

I'm an administrator who uses Jira Management in Korea. My company member is not able to access Jira because of the two-step authentication. I get a message asking me to put a 6-digit code in the following image in Korean, but I can't receive the code every day. Please tell me how to solve it이미지 (9).png

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

1 vote
John Funk
Community Champion
July 30, 2024

Hi @Developer Posicube  - Welcome to the Atlassian Community!

Are you receiving other emails from Jira? If not, you should open a support ticket with Atlassian to see if your email address is on the suppression list for some reason. 

https://support.atlassian.com/contact/#/

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events