The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Access JIRA administration

mohamedI
mohamedI
May 27, 2014

We are unable to access the user management page the last 48 hours.

We just have the loading icon...

Watch
Like Be the first to like this
455 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
May 27, 2014
What does your log file say?
View More Comments
mohamedI
mohamedI
May 27, 2014

Where can i see my log file?

Like
mohamedI
mohamedI
May 27, 2014

I work for Desjardins Insurance, and we access the JIRA application from the IE with an URL : ://dgigdgag.atlassian.net

The employees have a session profil in a virtual Machine, so we access via software application... A support service installed the application...

Maybe i can ask for the log file... but this problem has already happened?

Like
Fabio Racobaldo _Catworkx_
Fabio Racobaldo _Catworkx_
Community Champion
May 27, 2014

Hello Mohamed,

please, could you provide us more information? What's the tool/version? Any error on the log file?

Regards,

Fabio

Like
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
May 27, 2014
In the data directory you chose on install
Like
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
May 27, 2014

Right, so it would have saved us a LOT of time if you had said "this is an OnDemand instance".

(I have no idea what your middle paragraph has to do with it, your VMs are irrelevant to OnDemand)

You need to raise this with OnDemand support.

Like
Reply
Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security