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About the user who has changed phones but has not canceled MFA on the old phone.

IT Support
February 20, 2025

Hi team pls help

i have a issue ,user logs in jira but asks for a six-digit 2FA number, but the old device no longer exists. How can I add a new device and cancel the old one? 

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Trudy P Claspill
Community Champion
February 20, 2025
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