API token - users need to update?

[Heather Smith]

We use the Jira Service desk and this notification is appearing upon login. 

Your Users need to make security updates. some users on your site are using a REST endpoint in Jira or Confluence Cloud with basis authentication. They need to update their app or integration to use API tokens to avoid breaking changes in current processes. 

We are not computer people, have no idea what this means.  I clicked learn more an what i found I have no hope of understanding.   

Most of our staff work from home and login into Atlassian via their browser. 

how do I find out who is affected?

What in simple, non computer language do i need to do to fix things for each user?

[Daniel Eads]

Hi Heather,

I've opened a support request on your behalf to provide this info. Be on the lookout for an email from our support portal shortly - the message will contain the email addresses of the users who are using the authentication methods we've turned off.

You'll want to point those users at this knowledgebase article: Deprecation of basic auth with password for Jira and Confluence. The article contains the instructions they'll need for switching the scripts they're using to a support authentication method.

To be super clear, there's nothing you need to do specifically as an administrator. The couple users who are still using passwords in their scripts just need to switch to tokens instead of passwords. Your job as a site administrator will just be to contact them and let them know to use the steps in the article.

Cheers,
Daniel | Atlassian Support