AD is down, cant login to JIRA

[Søren Hansen]

Our Active Directory (AD) is down, and as a result all users cant login to JIRA.

Is there a workaround i can use?

Alternative, is there a config file on the server application server that have the AD configuration, so that i can switch to another AD?

I have already found the "directoryConfigurationSummary" but i am not sure this is the one. 

[Søren Hansen · Accepted solution]

Found the local admin user, that did not connect to the AD. Logged in and made the changes to the AD setup.

[Fabio Racobaldo _Catworkx_]

Hi @Søren Hansen ,

usually an internal user should be used in order to do that. do you have an internal user? Did u try to use it?

As alternative you could use the following approach https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

Hope this helps,

Fabio

[Søren Hansen]

does this work for JIRA server? Can i find the internal user in a config file on the server?

[Fabio Racobaldo _Catworkx_]

you can try to find it at DB level

[Søren Hansen]

I have followed the guide. but the email of the local admin is not receiving and password reset email. 

i have also tried running the command for the user:

update cwd_user set credential='uQieO/1CGMUIXXftw3ynrsaYLShI+GTcPS4LdUGWbIusFvHPfUzD7CZvms6yMMvA8I7FViHVEqr6Mj4pCLKAFQ==' where user_name='XXXX';

but with no luck. 

[Sanjog Sigdel]

@Søren Hansen Kindly report the issue to support.atlassian.com or contact your system administrator and jira administrator for the fix.