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ACP exams and PSI Certmetrics - Manage Account

Rich Allen
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November 27, 2025

Hi all,
I have just spend 30 minutes chatting with PSI Certmetrics, who were no help at all, so turning to the ever productive Atlassian Community.
I have already taken a number of exams through PSI, so I have no issues scheduling and taking exams.
However, I have just noticed that my Account details with PSI are blank, apart form my first name, last name and email address.
Unfortunately, the screen is read only so I can't edit it, and the PSI representative told me they get details from Atlassian - as they are the certification board.

Do they come from Atlassian profile details anywhere ?

Can anyone point me in the direction of where I can get some help on this, so I can make the details correct on PSI ? - wasn't expecting this to be quite the challenge :-( 

Thanks in advance,

Rich

1 answer

1 vote
John Funk
Community Champion
November 27, 2025

Hi Rich,

I have requested someone from Atlassian come take a look here since you are on a Free subscription. 

Rich Allen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 27, 2025

@John Funk much appreciated 

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