A customer no longer has access to their tickets.

[Melany Picory]

Hello, I have a problem on the service desk.
A customer no longer has access to their tickets.
The email address is always the same. I tried to create a new ticket but it still doesn't have access.

thanks 

[Fernando Bordallo · Accepted solution]

Hello @Melany Picory

Can you share more details, please?

• is the customer having problems logging in?
• what screen does the customer get redirected to or displayed when trying to access the issue?
• is the customer seeing any errors flagged on the screen?

[Melany Picory]

Hi, 

1. other people in their company always have access to tickets.

2. the client did not see any of his tickets: 

I asked him to disconnect and reconnect but he can no longer connect with his credentials : 

For my part I looked and he is well registered with his tickets : thanks 

[Fernando Bordallo]

Interesting that he cannot log in again. I would assume there is an issue with his account configuration having changed. If you can't resolve this, I'd recommend you contact support: https://support.atlassian.com/jira-software-cloud/