403 Forbidden Error When Confluence Connects to Jira After Switching to Azure Application Gateway

[vipul newaskar]

We host both Jira and Confluence Server. Users access them through a proxy as follows:

• org.com/jira

• org.com/confluence

We are switching from the proxy server to Azure Application Gateway, keeping the same external URLs.

After the switch, Confluence fails to authorize with Jira. Specifically, it receives a 403 Forbidden response when trying to connect (e.g., for user management or application links).

Troubleshooting done:

• Turned off IP allowlisting in Jira

• Verified that both services are reachable via the browser through App Gateway

• Jira logs show a 403 response to Confluence requests

[Fabio Racobaldo _Catworkx_]

Hi @vipul newaskar and welcome,

please check the url defined in the Application Link for both JIRA and Confluence and auth method.

If necessary please share a screenshot of that settings.

Hope this helps,

Fabio