メンションしたコメントのメール通知が届かない。

[SMFL]

Jiraチケットで他の方にメンションして、コメントを書きました。

メンションしたコメントのメール通知が指定の人に届かない。

[Mohanraj Thangamuthu]

Hello, Good day. Whether the specific person receive other notifications from Jira and only @ mention email is not working ?

[SMFL]

There is a problem with only one person's account. His account can receive @ mention from other people, but other people cannot receive @ mention from his account.

[Mohanraj Thangamuthu]

Thanks. Looks like this user does not have "Browse users and groups" global permission (Settings >> System >> Global Permission). Please refer : 

1. JRACLOUD-82921

[SMFL]

Thanks.I've confirmed "Browse users and groups". This account has permissions. If he enters @ on the ticket, the user list will appear, but others will not receive his @ messages.

[SMFL]

@Mohanraj Thangamuthu 

Hello, would you like to ask if there is any solution to the above problem?

[Mohanraj Thangamuthu]

Hello, Good day. Please confirm that the @ mentioned user has "Browse users and groups" permission as well. Thanks

[SMFL]

@Mohanraj Thangamuthu 

Thank you.I've confirmed that @ mentioned user also has the same permissions.

[Mohanraj Thangamuthu]

Hello, Please check with the user for following setting.

https://xxxxxxxx.atlassian.net/jira/settings/personal/notifications

[SMFL]

@Mohanraj Thangamuthu 

Thanks for the answer. It may be because the version of jira is too old and cannot display this screen. The version of Jira is v8.2.0.