Hello, Good day. Whether the specific person receive other notifications from Jira and only @ mention email is not working ?
There is a problem with only one person's account. His account can receive @ mention from other people, but other people cannot receive @ mention from his account.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks. Looks like this user does not have "Browse users and groups" global permission (Settings >> System >> Global Permission). Please refer :
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks.I've confirmed "Browse users and groups". This account has permissions. If he enters @ on the ticket, the user list will appear, but others will not receive his @ messages.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello, would you like to ask if there is any solution to the above problem?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello, Good day. Please confirm that the @ mentioned user has "Browse users and groups" permission as well. Thanks
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thank you.I've confirmed that @ mentioned user also has the same permissions.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello, Please check with the user for following setting.
https://xxxxxxxx.atlassian.net/jira/settings/personal/notifications
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks for the answer. It may be because the version of jira is too old and cannot display this screen. The version of Jira is v8.2.0.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.