็How I solve this error when log in to Jira Software

[Keerati]

Can not log in to jira software because this error and try to another browser and got same error. But my friend can log in smoothly.

[Alex Koxaras -Relational- · Accepted solution]

Hi @Keerati 

• Recheck your credentials. The right creds are the Atlassian ID credentials and/or if you are using an AD, the ones that your company has provided for you
• Send an email to your Jira admin to check if you have site and product access and to verify your password (in case of an AD)

[Keerati]

Thank you so much for your answer. I will do from your suggestion.

[Alex Koxaras -Relational-]

@Keerati actually do the 2nd option. If it weren't the right credentials, you most likely be stuck on the login screen.

[Keerati]

@Alex Koxaras -Relational-  I told jira admin to check my account already and account still active then I told my admin to check email or password on AD again. I will keep update with you again. thank you so much.

[Alex Koxaras -Relational-]

@Keerati you account should not only be active, but it needs to have product access and to be in a group which grants product access.