On June 25 2024, you must re-authorize incoming mail access to your Microsoft mail server

[Richard Pawson]

I'm also getting contacted about this banner and re-authorizing says failed. The banner won't go away. 

[Jason Chang]

Seeing the same thing here. Getting stuck in a loop.

[Suniversal]

Same - getting contacted about this banner and re-authorizing says failed. The banner won't go away. Stuck in an auth loop!

[Jason Buhagiar]

issue seems to be fixed. I was able to re-auth all my mailboxes.
Atlassian please see into preventing this from happening in the future if you can!

[Marcelo Castello]

After Jira requested the accounts to be re-authenticated, the re-authentication process was completed successfully. However, the functionality is now behaving incorrectly.

I have five incoming mail account configurations for different projects, and when I send an email to the corresponding mailbox, the incidents are created randomly in one of the other incoming mail projects instead of the correct one.

I assume, and hope, that this is a temporary issue on Jira's side.

[t_chappell]

Why am I getting this message now? Almost two years later?

[Tim Eddelbüttel]

Getting a mail notification from Atlassian:

On June 19, 2026 at 18:30 UTC, an expiration of OAuth authentication certificates used to refresh Microsoft access tokens disrupted the mail service integration, preventing Jira from retrieving work items and comments generated from email messages.

We promptly renewed the certificates, and posted on Statuspage with actions that customers need to take to restore email functionality.

We're sending you this notification directly to ensure you've had the opportunity to complete this required action.