Just sharing with the users, the product team refused to even take a call on this. They cited that it had been in beta with no complaints long enough and that all users were notified.
Full transparency for anyone curious about how they handled our calls if you're curious.
The new interface clutters everything into a side panel and makes me sift through ads ("Recommended for your team") looking for what I need. Even the category headers are a smaller, harder to see font than the lists under those headers.
It's absolutely awful, and now I have to go waste time looking for articles to see if there's a way to overrule Atlassian's UX people via custom settings.
New interface is messy. Too much menus on the left. To get the information you need to click, then click, then click again..... You go to a new page, you loose the context.
In Jira Service Management is even worst. If you click on Incidents you need to open Default view or Show all incident view type then you can click to show the list on a left pane and yes this remove the space you have to work on incidents. you can do that for Service request, Incidents, Problem and Change Management.
Then when you click on Project summary or any other there is no queue, it reset the preference and make you need to reopen Incident the Default queue then Open service request. WHY? Who has been paid to create this?
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