Jira Service Desk pricing

[phil]

Hi,

we've recently started using Jira Software. We have created a site and then activated Jira Software. Now I've seen that we could also activate Jira Service Desk only if there are no more than 3 agents.

I've tried activating it but when I select the site I get an error message saying that I've exceeded the maximum number of users but if I look under the Jira Software subscription I see 3 of 10 users which should be fine in order to activate Jira Service Desk.

Can someone help me?

Thanks

Phil

[Carlos Garcia Navarro]

Hi @phil

This other post may be useful: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Service-Desk-agent-customer-license-issue/qaq-p/1223668

[phil]

Hi @Carlos Garcia Navarro 

thank you for your reply. I've cheched the linked post but the problem is that I cannot even start using Jira Service Desk and linking it to my site. I've checked the permissions and the only 3 users we have in this site are members of the site-admin group.

Any ideas?

Phil