Resolution Date/Timestamp Report

[Elif Alverson]

Hello, 

How to create a report for "Resolution Date/Timestamp"? Is there any way to see & capture data of each ticket's resolution time stamp other than checking the history of each and every ticket manually?  Thank you. 

[Trudy Claspill · Accepted solution]

Hello @Elif Alverson 

Can you provide more information about what type of report you are trying to generate?

The date/timestamp for resolution of each issue is recorded in the Resolved field. You can include that field in the columns of the Search results.

And you can use it in search criteria:

[Elif Alverson]

@Trudy Claspill , thank you so much for answering my question. You are awesome as always.