Portal tickets

[Dagne Aeg]

We are using Jira portal solution for creating some tickets, now we need to start using for all marketing tasks Jira Kanban board. How can I connect Kanban task with submitting Jira portal tickets? Can I create automation? 

[John Funk · Accepted solution]

Hi Dagne,

If I am understanding you correctly, you are receiving requests into a JSM portal. And you want to work on those requests in a Jira Software or Jira Business space. If that is correct, then you can create an automation rule that will Clone the JSM ticket (either when created or manually) into the Marketing space. Add an Edit work item action to add Linked Issues field to link the Marketing task back to the original request in JSM.

[Dagne Aeg]

Yes, at the moment some tickets are submitted at JSM portal but we would like to connect them to the Kanban board. Thnx! 

[Yashaswini YK · Accepted solution]

Hi @Dagne Aeg ,

1. Create an automation rule in the portal project to clone a corresponding ticket in software space.

2. Use additional automation rules to sync important updates (status, comments, selected fields, etc.) between the Kanban task and the portal ticket.

If you require advanced two-way synchronization across separate projects, you can also explore apps like "Backbone Work Sync".
https://marketplace.atlassian.com/apps/1215199/backbone-work-sync-for-jira-two-way-issue-sync?hosting=cloud&tab=overview