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I can see all the users under Approver drop down and I just want 2 users to have approver access for service ticket, so how can modify approvers list in a service request
Just to confirm...
This help page details how to pre-set the Approvers - which would remove the need for a requestor to select one of the 2 users.
Can I clarify the logic for having it be manually selected instead? What's the process for approvals? How many approvers can be selected per request? This will help identify the best possible solution :)
The reason. I asked the questions above is this is possible, but only if you're selecting a single user to be the Approver.
In summary, this is how you do it...
Create a new Custom Field, which will be used in place of the existing "Approvers" field.
To do this, you'll need to be a Jira Admin and then...
For this example, I've called the field "Choose Approver"
Once created, you need to filter the field to a limited set of users. To do this...
Note: If you will use a Group/Role which doesn't exist before filtering the field, create this first.
Modify JSM Approvals Workflow
Next, go to the Approvals Workflow for your JSM Project - I find it easiest to:
Modify JSM Request Type
Finally, we need to edit the Request Type to replace the "Approvers" field with the new Field.
Let us know if this works for you! Or, if...
...please reach out at anytime :)
Thanks for the help Stephen Wright _Elabor8_
Let me try this option and will let you know if it works
My requirement was, I will have different approver for different request type so when users raise type1 request they can select the approver from drop down (or out of 2) , that way they will know whom its pending with
Thanks a lot for details explanation. So as mentioned by you, I went to custom field and it solved the issue (I wanted different users to approve different request type so who is approver should be visible on screen) so with custom field it helped to solve the issue
Hi @Deepti Gugale ,
Welcome to the Atlassian Community!
If I understand your concern correctly, then please refer the below link to modify the approvers from a request type:
Hope this will help.
Thanks for the response Ankita, I went through this link and I am not getting option to update below list.
So if I select 'Use preset value and hide from portal. ' then 'Approver' field disappears from portal
My requirement is 'Approvers' fields should be visible on screen and when user checks the drop down only 2 approver should be visible. Currently I am seeing any random names and list is very huge
Hi @Deepti Gugale ,
As per my knowledge you can't restrict this on service Request Form, i.e. The Approver field having only 2 approver - drop down (Visible to user).
Yes you use preset value (2 approver name), it hide from portal and whenever the user create any ticket from that service desk/request type it should add both the approvers under that ticket.
What I suggest you that you will add the description the Approvers name (so that user will enter only below mentioned name), please refer the screenshot how it will look like:
Hope this will help